World’s Biggest Auto Maker in Hot Water
As of February there have been 37 deaths in 29 incidents related to “runaway Toyotas”. The world’s top car company has seen a number of its models including the Carolla, Camry and Highlander experience accelerator pedals jamming causing the cars to speed up uncontrollably without any way of slowing down.
In Washington Toyota CEO Akio Toyoda personally apologized to the United States and millions of Toyota owners for cutting corners in their safety department. The automaker, renowned for it’s reliability and safety, has had “it’s priorities confused” as stated by Akio Toyoda. Toyoda admits that in the company’s quest for growth during the past decade they have cut corners in regards to safety. The deaths have lead to widespread ridicule and a recall of over 8.5 million automobiles. Though the source of the problem is still debated.
Toyoda told congress that he is absolutely positive the problem of the sticking accelerators were not correlated to electronics but in fact a “misplaced floor mat” or a stuck gas pedal. However, outside experts are stating that a misplaced floor mat is unlikely the source of the problem and that the cars’ electrical systems are to blame. Toyoda has also announced that it is going to make changes to cars so that the brake pedal can override the car’s electrical acceleration unit, however this brings up the question as to why they didn’t consider this in the first place.
In addition to the recalls, the company is offering to cover all out of pocket expenses for transportation of its customers, free rental cars during repairs and will pick up the recalled vehicle for free. These efforts and more are being made to smooth over the effects of this enormous blunder but it still can’t stop the inevitable decline in sales Toyota is surely to continue experiencing.
Toyota’s Facing Major Repercussions
Compared to February of last year Toyota’s sales are down %9 while rival automakers such as Ford saw sales increased by as much as %43. GM, Honda and Nissan all experienced double digit growth as well compared to last year.
The source of this decline and the continued decrease in sales is due to the downward spiral in consumer confidence. Once reigning supreme in customer satisfaction in J.D.Power and Associates prior to this blunder, consumers absolutely knew what they were getting when buying a Toyota. However, deaths due to mechanical error and negligence in safety is a sure fire way to tarnish Toyota’s long standing reputation. Though many experts say it is much too soon to tell of the major impacts on Toyota’s image, it is certain that the company will have to earn back the publics trust and respect.
With incentives like two years free maintenance to returning customers and %0 financing the company is already trying to win back sales, but again the company’s most important task in the coming days is to win back the public’s trust and confidence.
According to Ward’s AutoInfoBank, Toyota’s U.S. market share fell to 12.8 percent - a figure said to be at its lowest level since July of 2005. With over 300,000 employees worldwide and nearly 40,000 employees in the US the company is going to have to make sacrifices to deal with the repercussions. In January Toyota already announced they were going to cut 1,000 full-time employees in the US alone to deal with increased costs, one can only imagine how many jobs will be lost due to this blunder. As Toyota’s presence in the U.S. continues to dwindle jobless claims will be on the rise as more and more employees are laid off.
In addition, if the deaths of these incidents can be proven to be tied to an actual mechanical or electronic error on Toyota’s part; not only will the company be responsible to pay compensation to the families and victims but in the future any and all accidents can potentially be linked to the automakers fault. This leaves the door wide open for cut throat lawyers and people to point the finger at Toyota which in turn will potentially cost the company hundreds of millions of dollars and many more jobs.




